Accentuate, Explore and Measure

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“I bring you the gift of these four words; I believe in you.”

–     Blaise Pascal (1623 – 1662), French mathematician

“What we see depends mainly on what we look for.”

–     John Lubbock (1834 – 1913), British banker, scientist and philanthropist

“Not everything that counts can be counted, and not everything that can be counted counts.”

–     Albert Einstein (1879 – 1955), German-born American physicist

The final entry in a series on team…and yes, that’s three quotes — overkill even for me, but bear with me…

A team receives constant feedback from the market.  A deal is won, a deal is lost.  A client goes away, a new client comes on board.  Something good happens, something bad happens.  Remember, though, we usually don’t know in the moment if it’s long-term good, long-term bad, or whether it just “is.”  That’s why the gift is important for a leader to give the team.  Believe in them.

It’s also important to remember our biases.  If we’re constantly seeing the same things, we ought to ask what we’re looking for, because development comes from looking for, and really expecting new and better things from the team.

Finally, we have to be careful what we measure.  The scoreboard shows us what has already happened on the field.  It does not tell us why it has happened or what will happen next.  If we’re focused on the “Why?” — it requires us to look beneath the easy measures.  The medical analogy is getting to the cause, rather than just treating the symptom.

Believing in our teams, being exceptionally aware of our biases and measuring what matters — these are elements that lead to our teams winning more often, being more engaged and making a bigger difference, together.


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