“I understand you wish to want to speak to someone who speaks English, Mr. Steven, and I just want to tell you that I speak English quite very good.”
– “John,” the guy who “helped” me last night from Sirius’ Satellite Radio’s call center
Three things I know.
One, I love music and information so much that I’ll never be without satellite radio in my car again.
Two, Sirius / XM is a monopoly.
Three, if they weren’t, they’d be out of business. Dead. Done. Gone.
Difference makers don’t do it crappy because they’re the only ones. When (if) they’re the only ones, they get it even more right.
Chuck Drobny says
His real name wasn’t John either!
Mick Kirisits says
Amen!!
Chuck Cline says
My father in law had a similar experience talking with someone from customer service. He asked the CS agent what his last name was and the gentleman replied with a name that sounds as if it had 20 letters in it. My father in law asked him to spell his last name and he promptly replied “S. M. I. T. H”.